AI Series – Conversational AI

Conversational AI refers to the use of artificial intelligence (AI) technologies to create human-like conversations between machines and humans. This involves the use of natural language processing (NLP) and machine learning algorithms to understand and interpret human language and respond in a way that simulates human conversation. Conversational AI can be used for various purposes such as customer service, virtual assistants, chatbots, and language translation. With the growing popularity of messaging platforms, conversational AI has become an important tool for businesses to engage with customers and provide support in a more efficient and personalized way. However, there are also concerns around the accuracy and bias of conversational AI, as well as the potential impact on human jobs and privacy. 

Key Takeaways 

  • Benefits of Conversational AI 
  • Types of Conversational AI 
  • Uses of Conversational AI 
  • Best Practices & Challenges of Conversational AI 
  • Future of Conversational AI 

Updated July 2022

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